The Women’s Refuge

Domestic Violence Support

Our Domestic Violence Support Unit can be contacted on 07865 078 712 (24hrs).

Please ask to speak to Jan or Noor Jahan, who are our representative DV Case Workers.

West Midlands Women's Refuge offers high quality accommodation for women who experienced abuse. This is a safe, clean and well-maintained. Each woman has their own bedroom and shares bathrooms, sitting rooms and fully equipped kitchens.

The refuge operates under a license agreement and house rules. These clearly set out what a woman can expect from her stay and what standards of behaviour are expected of women while resident at the refuge.

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About The Women's Refuge

Who can stay at the refuge?

We accept referrals from all women who are experiencing domestic abuse and need a safe place to stay. The refuge is secure and is alcohol and drug-free for the comfort and safety of all residents.

How safe is the refuge?

We keep all refuge locations as confidential as possible. Each of the houses has CCTV, and their location is registered with the police. The houses are situated in ordinary streets to blend into the local communities.

Domestic abuse can have a destructive and long-term impact on individuals and families who are affected.

As an organisation, West Midlands Housing Limited will assist and support any person suffering from or threatened with domestic abuse and violence and take any appropriate action.

You should contact us directly and let us know on 07865 078 712.

This page contains information about who you can contact for support if you are experiencing domestic abuse or if you know someone who is a victim of domestic abuse.

However, in emergency situations where you, your family or someone you know are in immediate danger, you should call the police on 999.

Domestic abuse does not only mean physical abuse. It can also include controlling or coercive behaviour, ‘honour’ based violence and Female Genital Mutilation or FGM. Below are the detailed definitions of the different kinds of abuse.

Domestic Abuse

The UK government defines domestic abuse as a range of acts of controlling, coercive or threatening behaviour, violence or abuse between individuals aged 16 or over who are or have been intimate partners or family members. This includes but is not limited to the following types of abuse:

  • Emotional
  • Financial
  • Physical
  • Psychological
  • Sexual

Controlling Behaviour

Controlling behaviour is a range of acts designed to make a person dependent and/or subordinate by doing the following:

  • Isolating Him or Her From Sources of Support
  • Exploiting His or Her Resources and Capacities for Personal Gain
  • Depriving His or Her Means Needed for Independence, Resistance and Escape
  • Regulating His or Her Everyday Behaviour

Cohesive Behaviour

Coercive behaviour is an act or a range of acts of assault, threats, humiliation and intimidation or other abuse that is used to harm, punish or frighten their victim. This includes so-called ‘honour’ based violence, female genital mutilation (FGM) and forced marriage. Emotional and mental abuse is often as damaging as physical violence and can destroy your self-confidence and self-worth.

If you need help NOW, please call our helpline which operates 24/7. However, if you cannot get through to us, then the National Domestic Violence Helpline offers a 24-hour support and information service at 0808 2000 247. In an emergency, you may telephone the Police at 999.